IT Support Assistant

World Bank Bamako, Mali – Country Office  

General Description: 

The main duties of this role are defined around first level IT client service within the country office and follow task norms associated with ITIL standards for helpdesk service.  Additional tasks include IT training for clients, asset management, and hardware repairs.  This role requires frequent interaction with clients, desk-side IT coaching, and has a limited network administrator role. Candidates are expected to have a minimum of 1-3 years of experience.  This is a part-time position.  Recent university graduates who have attained a bachelor’s degree in areas of IT or related disciplines, are encouraged to submit CVs for consideration.

Duties and Accountabilities : 

• Provides standard support for mobile devices including smart phones, tablets and laptops computers.
• Provides office level network administration, including routine troubleshooting, maintenance and hardware\software upgrades.
• Installs, configures, and supports Bank-standard hardware and software.
• Provides technical support to office staff and visiting missions.
• Ensures that World Bank information and IT systems are protected in a manner consistent with information security policy, procedures and standards.
• Provides direction, support and training to clients. Helps clients solve IT problems.
• Facilitates preparation for videoconferences and other collaborative activities, such as Webex sessions.
• Manages all local IT assets and assists clients to manage data.

Essential Competencies : 

• Information Technology diploma or university degree, preferably in Computer Science or related area, plus a minimum of 1-3 experience providing IT support or facilitating IT training in an end-user environment.
• Expresses thoughts and ideas effectively in oral and written communications in English.
• Works with technical material and translates material into layperson’s terms.
• Ability to analyze information and draw accurate conclusions.
• Ability to apply problem solving strategies to evaluate and solve problems effectively.
• Copes effectively and is productive under work stress.
• Shows an understanding of other people’s concerns, motives, feelings, strengths, and limitations.
• Ability to work cooperatively and collaboratively in a virtual team environment.
• Proficient knowledge and understanding of effective practices for dealing with clients in a variety of situations.
• Ability to provide basic assistance and training to other staff members.
• Basic ability to ensure the efficient operation of network components.

To apply, qualified candidates are requested to send their CV and letter of interest to recruitafit@worldbank.org. CVs and letters should be submitted in English.  In the email subject line please indicate Bamako IT position.  The deadline for applications is approximately 20 May 2019

Applicants should include their primary email address and mobile phone number.  Only selected candidates will be contacted.