Le Catholic Relief Services, USCCB,  » CRS  » Mali recrute le personnel ci-après pour son programme:Un (e) Head Of Operations (HoOps) H/F/Handicapé
Les dossiers de candidature comportant un curriculum vitae détaillé, une lettre de motivation, et les contacts de trois personnes de références, dont celle du dernier emploi, doivent parvenir au plus tard le 07 février 2014 à 17H00 à l’adresse email suivante : ml_hr@global.crs.org avec comme objet : « Candidature au poste de Head Of Operations ».
NB: Toute candidature ne comportant pas l’objet susmentionné ne sera pas considérée.
Seules les personnes retenues pour des tests seront contactées.
JOB DESCRIPTION
JOB TITLE:Program Manager II, Head of Operations, Mali
AREA OF INTEREST:Management Quality
POSITION TYPE:Full Time
LOCATION:Mali/Bamako
REPORTS TO:   Country Representative
DOTTED LINE:   DRD MQ
ABOUT CRS
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need. 
BACKGROUND:
In the last 20 months, Mali has undergone significant changes with the presence of and attacks by Al-Qaeda linked rebel groups that took over the northern three regions in March 2012, triggering a coup d’état. This was followed by another attack on Malian bases in Mopti in January 2013, for which French and now UN forces, along with the Malian armed forces, were required to reclaim territory and secure positions for the re-establishment of GOM structures to continue basic services. Presidential elections in August 2013 brought in a strong leader in President Ibrahim Boubacar Keita, whose mandate is expected to be bolstered by Assembly elections in November-December 2013.
In response to these events, CRS Mali rapidly increased its capacity to manage security issues, expanded its emergency programming, especially for conflict affected households in Bamako and Mopti Region, while continuing to undertake its development/resilience activities in the southern regions of Mali. CRS Mali’s principal sectors of emergency, agricultural livelihoods and health align with all three Agency SPAs, and the country program has a diverse funding base with projects in emergency, education, nutrition, community health, Tuberculosis, agricultural livelihoods, and microfinance (SILC).CRS Mali has project offices in Sévaré, Mopti Region and San, Ségou Region., and works with three of 6 dioceses, through Caritas Bamako, Caritas San and Caritas Mopti, as well as 4-6 non-Church partners. As a Top 12 country, CRS Mali is expected to build on the successes of its current programming to position itself for continued growth and impact, especially in the SPAs. Food resources currently represent 23% of a $17.6 million budget, but this percent is expected to decline as more cash funded awards are won.
JOB SUMMARY:
In accordance with the Agency Strategy and its commitment to streamlining and standardizing core business processes and ensuring optimal use of agency systems, the Head of Operations’ (HoOps) primary function is to provide leadership and oversight of the country program’s operational support departments, with special emphasis on financial and supply chain management, and including Human Resources, Information and Communication Technology, Security, and other Administration. Compliance and partner capacity building, especially in resource management are equally important themes. The HoOps ensures that programs are supported to effectively meet articulated needs, manage risk, and increase efficiency. The HoOps ensures that all offices have corresponding systems in place, that applicable CRS and donor policies are consistently applied and partner capacity is strengthened in these same functions. The HoOps is a member of the senior management team and plays a key role in all senior management decisions and initiatives.
RESPONSIBILITIES:
Leadership:
As a member of the Country Program’s senior management team, work with senior colleagues to coordinate efforts with the aim of best serving program participants.
Incorporate Operations issues into country strategic planning process. Assess and advocate for needed investments in Operations capacity.
Serve as officer in charge of the country program during absence of Country Representative if requested.
Attend relevant interagency, sector coordination, and representational meetings as required. Network with equivalent staff in colleague organizations.
Work with technical leads to improve Operations capacity, including systems and staffing.
Oversee Operations functions in field offices by directly supervising Field Office Managers.
Supports initiatives to improve staff security and safety and otherwise reduce risks.
Functional Management to Increase Effectiveness:
(Inclusion of all functional areas here is fundamental to the position.)
Human Resource:
Supervise the HR Manager in strategic management of human resources, including talent mapping, succession planning and career development. Communicate CP priorities and guide him/her to ensure alignment of efforts.
Ensure that the program is adequately staffed to meet the needs of the Agency per the direction of the Country Representative. Ensure that recruitments are conducted as per policy.
Ensure compensation policies and practices are administered to support internal equity, market competitiveness and policy adherence.
Ensure implementation and continuation of performance management system.
Ensure the creation of an environment of care and comfort for all staff.
Ensure the integrity (accuracy, security) of information from HR information systems (e.g. NED).
Finance:
Supervise the Finance Manager in the strategic management of financial resources, including the use of e-banking services to maximize transaction efficiencies. Communicate CP priorities and guide him/her to ensure alignment of efforts.
Engage the finance team in proposal development, ensuring collaboration with the program department that ensures optimal proposal cost applications.
Reviews APP’s and program budgets to ensure that they reflect overall program priorities and expectations, mitigate risks, and reflect maximum obtainable efficiency. Review periodic forecasts with these objectives in mind.
Review financial statements to ensure that inter-department coordination and dispensing department behavior is such as to promote budget conformity and good cash management. Work with the Finance Manager to take corrective action when required.
Authorize country program expenses. Oversee cost pool management.
Information and Communication Technology:
Supervise the IT Manager in the strategic management of ICT resources. Communicate CP priorities and guide him/her to ensure alignment of efforts.
Apply ICT-enabled change management principles and act as a sponsor for and supporter of change agents. Promote adoption of standardized systems by all staff.
Where CP’s engage in ICT4D and other location-specific development projects, ensure the application of GKIM policies, and project management and ICT system planning and implementation principles.
Ensure the application of ICT system operation, maintenance, and support principles. Ensure adherence to GKIM standards and protocols related to IT systems. Support management of service requests by facilitating integration with the Global Help Desk.
Ensure the application of unique principles of managing ICT vendors.
Supply Chain Management/Logistics:
Supervise the SCM and/or Procurement Manager in the strategic management of material resources. Communicate CP priorities and guide him/her to ensure alignment of efforts.
Ensure efficiency and compliance in local and international procurement.
Ensure proper stewardship of CRS resources, and the optimal utilization and maintenance of program assets and resources including proper inventory controls (includes oversight of inventory receiving and shipping as well as warehouse, fleet and asset management and the disposition of assets).
Ensure high quality reporting that allows for proper tracing and tracking of inventory and assets. Ensure that in-kind transactions are reflected appropriately in financial statements according to CRS policy.
Ensure integrity (accuracy, security) of SCM information systems.
Process Management to Reduce Risk
Audit:
Act as lead contact for and lead responder to any issues that emerge from internal and external audits.
Plan, organize, liaise, oversee, and monitor CAP implementation for A-133 and other audits of sub-recipients.
Security:
Supervise the staff responsible for Security.
Ensure compliance with CRS policies on security including those that require a Field Security Plan, briefings for visitors, development of and adherence to security protocols.
Ensure monitoring of the security situation in the country generally and in CRS operational areas in particular, and communication of appropriate messages to staff.
Assume responsibility for liaising with relevant international security officials (such as the UN Integrated Office for Safety and Security) and local authorities to address security incidents as they arise.
Support to staff responsible for security who works with local and international NGO for a (such as an NGO Security Forum) to address/advocate around security issues affecting NGOs in Country Program.
Administration:
Supervise the Administration Manager. Communicate CP priorities and guide him/her to ensure alignment of efforts.
Ensure that the physical plant is appropriate to need and that it is managed in conformity with CRS policies.
Ensure that transportation services other than fleet management are appropriate to need and delivered in conformity with CRS policies.
Ensure that risk mitigation strategies including insurance are undertaken. Lead preparation of agency Risk Disclosure Report.
RELATIONSHIP MANAGEMENT TO BUILD CAPACITY AND ENSURE COMPLIANCE
Donor and Government Compliance:
Perform periodic conduct systems checks in all support departments and offices to ensure that CRS is in compliance with CRS and donor standards, and to ensure responsive support to staff, programs, and partners.
Identify management system weaknesses, establish priorities, provide recommendations for improved systems performance and ensure compliance.
Oversee compliance with US Law as it pertains to CRS’ operations. This includes the Patriot Act, FFATA, U.S. export licensing regulations under OFAC and Commerce programs in coordination with HQ Office of Legal Counsel.
Oversee compliance with local laws. Ensure that legal commitments are made in accordance with local law and US law where applicable. Manage responsibilities that go with an international presence, including country agreements and visa and registration requirements. Identify and work with local counsel.
Partner Capacity Building:
Lead relevant CRS staff to help partners identify and resolve management quality issues, and to continually improve quality.
Provide timely, efficient, appropriate technical assistance to staff and partners in management issues.
Supervisory Responsibilities: Human Resources Manager, Finance Manager, IT Manager, SCM Manager, Administration Manager and other Operations managers as appropriate.
AGENCY-WIDE COMPETENCIES (FOR ALL CRS STAFF)
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
Serves with Integrity
Models Stewardship
Cultivates Constructive Relationships
Promotes Learning
HEAD OF OPERATIONS COMPETENCIES
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
Promotes Stewardship of Resources
Ensures Principled compliance
Proactively Manages Risk
Leads Operational Improvements
KEY WORKING RELATIONSHIPS:
Internal:
The Country Representative, Head of Programming, COP , Head of sub-offices, Department Managers, Project Managers and Program Coordinators, Regional Office (particularly the DRD-MQ); HQ- MPI, HQ Human Resources, HQ Finance, HQ GKIM, OLC
External:
Heads of Caritas Internationalis representatives; Church partners; CRS implementing partners; operational partners and colleague organizations; USAID Mission; Center for Disease Control, EU, and other international donors; Local Government; auditors; banking and insurance Institutions; service providers and vendors
QUALIFICATIONS:
Master’s in business administration, finance, accounting, or other relevant field.
Minimum five years’ work experience in a management of non-profit, development, and/or humanitarian organization. At least two years of this should be in a developing country outside candidate’s country of origin.
Understanding of CRS financial and administrative systems (Sun Systems and Vision accounting software), policies, and procedures preferred.
Experience managing large, complex U.S. government and Global Fund awards; knowledge of relevant regulations.
Knowledge of procurement and general office administration/management issues.
Ability to work in a complex environment and to lead and work with a multi-cultural team.
Computer literate in MS Office, internet, email.
Strong communications and analytical abilities.
Willingness to travel
Proficiency in French, required.
Disclaimer Clause: This job description is not an exhaustive list of the skill, effort, duties and responsibilities associated with the position.