Field Capability Manager

RMO-MALI is recruiting for a Multinational Company: A Field Capability Manager based in Bamako.
FCM will ensure that we have high quality & highly trained resources (KD, KD Manager, KD sales reps) at the front end who are completely aligned to the organizational goals. They would significantly contribute to Win with Customer by winning at the POP and providing customer delight. Capability building through them will help embed the new ways of Working (Next generation Distributor Model) and would lead to significant improvement in front end execution.
To begin with they would focus on the front end teams of the key customers and then expand their span. The role is envisaged to be an ongoing one raising the performance bar as we move forward. Regular reviews at monthly and quarterly time frames would be used to monitor progress.
Top three to five key activities
KD & KDSR profiling
Supporting KDs in KDSR Recruitment & Performance management
Driving EDGE SOP (beginning with FCS implementation)
Supporting FSMs in Joint Business Planning
On the Job Coaching & Class room training
Building team engagement
Size
FCM would typically develop 40 KD sales reps, enhance capability of 5 KDs and support 2 FSMs to begin with. From year 2 he should be able to handle 80 KDSRs and 9 KDs.
Scope / Sphere of Influence – external factors, business challenges, interfaces…
The key challenges in the role are :
Growing competitive threats
Average Quality talent at KD points
Need for fast capability ramp ups in a rapidly changing business context
Non-compliance with standard processes for ensuring great market execution
Performance/ capability processes adherence for large numbers/ geographies
Limited capability for most KDs
EXTERNAL CONTACTS
Key external interface would be with the KDs, KD Managers and KD sales Reps. As the role evolves other contacts could be with manpower outsourcing/ training partners
COMPANY INTERFACES
FCM will need to work closely with the CD Training manager. He/ She will also need to interface with the FSMs and take inputs from Regional Managers. In the initial stage they would be supported by the CD Project Manager and HRBP – CD. They would also seek direction from the CD Director.
SKILLS PROFILE
Qualifications
University Graduate, preferably in Business or the Social Sciences.
Minimum of 4 years-working experience in FMCG organisation, with at least 4 years field experience in the Customer Management function – .
Skills/Competencies
The person holding the position must exhibit the following to a high degree:
Developing Self and Others
Passion for Growth
Organisational awareness
Change Catalyst
Strategic Influencing
Be computer literate with proficiency in Word, Excel & Powerpoint Applications.
Be fully operational in field sales management
Other Qualities
Must be able to communicate clearly, concisely and persuasively orally and in writing.
Be an active listener and receptive to ideas of others.
Good interpersonal relationships – demonstrate skills in building and maintaining productive relations with people.
Ability to read and write English will be an added advantage.
Must have a valid driving license (at least 2 years)
Must drive for at least 2 years
Interested applicants should send CV’s with cover letter, including references, to the following email address: [email protected]