An excellent opportunity has become available for Customer Service Representativewith Boart Longyear Product Service in French West Africa
The Company
Boart Longyear has been a leading provider of drilling services and products to the global resource industry for over 120 years. As a result of the company’s continued growth, an excellent opportunity has become available for suitably qualified candidates to join the Boart Longyear Product Service Team in Mali. At Boart Longyear, we conceptualize, engineer and manufacture our legendary drilling rigs. With our extremely skilled drillers and well-built drilling rigs, Boart Longyear has an impeccable safety record.
Summary of Responsibilities
Your role will be to support the sale of our globally manufactured items to our Customers in Mali and Western Africa. From the preparation and processing of sales orders, to liaising with internal departments, this role is key to our products division business success.
Motivated and energetic, you have always been a team player but you thrive on challenge and the opportunity to expand your role and, with that, a company’s success.
Specific Duties
– Prepare and manage Quotes and Sale Orders throughout its life cycle
– Support Customers located in the region (ex: product availability and price; invoices, shipment date, claims, etc.)
– Work closely with Sales Managers
– Manage a portfolio of Sales Orders to ensure escalation and resolution of late product deliveries
– Interact with other global organizations such as Supply Chain and Customer Service Desks located in Canada and the Netherlands
– Process and manage Claims and Return of Material Authorization (RMA)
– Manage key operational reports and ascertain compliance with established key performance indicators
– Support Finance organization
– Create Invoices and other customer facing documents
– Maintain customers and sales records up-to-date in compliance with BLY record retention policy
– Compile export documentation and ensure compliance with Trade Compliance rules and regulations(as applicable to the Region)
Qualification
Skills
– Excellent English language communication skills (oral and written)
– Excellent organizational skills and very detail-oriented (high-output and able to manage multiple projects)
– Good knowledge of MS Office® suite of tools with emphasis on MS Excel®
– Excellent data entry skills
Education and Experience
Required
– College / University degree is required
– English language oral and written communication
Preferable
– Experience in the Customer Service, Supply Chain & Logistics, and/or Manufacturing organization/industry
– Experience in reading/understanding Technical Catalogues, in both hard/electronic versions, is desirable.
– Experience with ERP systems and concepts (preferably Oracle’s Order, Finance, and/or Inventory modules)
– Engineering / technical background
– Accounting principles knowledge is desirable
– Experience / working knowledge in “Call Centre” operations
– Knowledge of and operational experience in international distribution and warehousing
– General knowledge of Customs clearance procedures, INCO terms, export documentation
– Experience in the mining industry is preferable but not required
– Experience with Sales Orders and Claims tracking or ticketing systems, applications, database, internet (i.e., SharePoint), sales and contact management software
– Experience with Order tracking or ticketing systems, applications, database, internet (i.e., SharePoint), sales and contact management software
– Experience in the mining industry is preferable but not required
– Knowledge of Boart Longyear products is an substantial advantage
Behavioural Competencies
– Team Orientated (must be able to work in a team-driven environment and take additional responsibilities as required)
– Customer focused
– Continuous improvement and system enhancement focused
– Positive and pleasant attitude
– Ability to handle conflict and multiple priorities
Remuneration
We offer an industry competitive salary package.
Exceptional Results
We are focused on delivering exceptional results to our customers and shareholders every day. For Boart Longyear, this necessitates more than consistently delivering on our promises. We strive to achieve exceptional results through flawless execution, an unwavering commitment to our customers and the dedication to finding new and innovative ways to beat the competition.
Interested candidates should forward their curriculum vitae together with a motivation letter which must specifically address the Selection Criteria/requirements in the order presented above,
Applications should be submitted preferably by email, no later than March 2nd, 2012, to: Human Resources – Boart Longyear French West Africa – E-mail: flyblyfwajob@boartlongyear.com
Boart Longyear is an equal opportunities employer