RMO Mali recruit a B2B Account Manager

Job Purpose :

• To manage, Defend & develop long-term relationships with key customers at a senior level, coordinating the activities of all other CSM (Customer Service Management) & CRM activities supporting these accounts.
• To grow incremental C3 through existing & new customers, achieving sales target whilst ensuring customer satisfaction.
• Implement and manage correctly B2B NO MINING network across the Country.
• Drive alignment between stakeholders to enforce better customer satisfaction.

Principal Accountabilities :

• Closely monitor product orders from all Admin customers and local authorities.
• Manage key accounts within Lubricant and Fuel in order to achieve margin and sales targets. Plan and conduct sales negotiations at senior / HO / national level with primary decision makers.
• Identify potential new customers and develop profitable new business. Ensure delivery of negotiated service levels to specified compliant contracted customers.
• Develop B2B NO Mining segment and customer CVPs.
• Implement marketing action plans for key accounts in collaboration with the OU marketing team
• In conjunction with Sales management and marketing, develop annual sector sales plans based on existing and new business growth.
• Monitor and analyze own sales performance data by large accounts, taking appropriate action.
• Ensure that all elements of the credit policy are implemented and managed.
• Responsible for tracking Sales/Maintenance budget on a monthly basis.
• Troubleshoot and solve problems developing appropriate solutions.
• Maintain security of trade by ensuring that agreements are kept current and compliant.
• Maintain a good understanding of business and technical developments within the Lubricant sector.
• Positively manage CRM directly at all relevant customer levels within the Sales CRM framework.
• Understand and keep track of changing customer needs and business environments to ensure the most appropriate service providers are assigned to fulfil the customer’s needs
• Plan, monitor and achieve individual sales targets and be accountable for the overall customer group performance. (e.g. sales volume, margin, growth, customer churn and trade debtor target, credit limit reviews)
• Ensure Customer payments and their positioning on the appropriate accounts
• Collect invoices and documents from the accounting department, check of the accounts and claim the missing documents.
• Have an in depth knowledge of the key competitors in the market to understand their strengths and weaknesses thereby exploiting opportunities arising from these
• Provide all administrative invoices and all necessary documents to the customers
• Ensure the accounts cleaning
• Identify and close new business opportunities with the customer
• Ensure all vouchers/cards orders are delivered on time
• Bid in all public procurement tenders giving priority to the most profitable ones in terms of volume and payment within the deadlines set in the specifications
• Ensure price list are up to date and shared on time with customers
• Be responsible and proactive in HSSE issues that affect the individual, the office/field environment and their customers including in depth knowledge of competition law
• Be accountable for own development plan to continuously improve competencies
• Ensures that accurate sales volume forecasts are regularly submitted in a timely manner to assist in supply chain operations

Key Challenges :

• To develop and maintain contact with all relevant stakeholders with a view to tap marketing opportunities and engender and foster goodwill and promote image of the company
• Continue to develop the lubricants business profitably in the light of increased competitive pressures.
• Spend high share of his/her own time on the field and seek out new market information, opportunities and customers.
• Develop relationships with different levels at customer organization.

Job Knowledge, Skills & Expériences :

• Demonstration of Sales Leadership.
• Good operational orientation to ensure continuous customer satisfaction
• High capabilities to maintain productive, successful relationship with both internal & external stakeholders.
• For new and existing customers, define and regularly review relevant customer relationship.
• Review & plan customer business, products, service packages, contracts, prices, credit terms, credit limits and debt.
• Carry out price negotiations with customers, preparing quotations and proposals and agree on all operational requirements (including price, contract, payment terms and services).
• Work with other teams and third parties where necessary to provide an efficient and cost effective service to the customer.
• Develop Relationships with different levels at customer organization
• An appropriate qualification at least 3 years technical/commercial experience which must include selling / negotiating / business development and CRM usage Market knowledge.
• A sound understanding of marketing principles is required.
• A proven track record in influencing skills, strong selling skills and definite analytical and problem solving capabilities.
• Must display strong people management & coaching skills.
• Strong attention to detail.
• Deep Knowledge of B2B NO Mining sector, Products, CVPs

Competencies :

• Selling & Negotiation                                       Mastery
• Customer Relationship Management           Skill
• Customer Value Proposition                           Skill
• Market Awareness                                             Skill
• Maximizes Business Opportunities               Skill
• Delivering Results                                             Skill
• Stakeholder Management                               Skill

To apply, visit us at www.rmo-jobcenter.com with your resume by March 10, 2022.