Our mission

We’re making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. Fees were too high, branches too far, and cards rarely accepted. Without access to financial institutions, people kept their savings at home, small business owners relied on high-interest lenders, and parents waited hours in cash lines to pay school fees.

We’re solving this by building financial services that work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads fail, you can still send money with Wave.

In 2017, we launched a mobile app in Senegal for deposits, withdrawals, peer-to-peer and business payments. Today, we have millions of users across 9 countries and continue to grow fast.

Our goal is to make Africa the first cashless continent, and that’s where you come in.

How you’ll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. We are still early in our product roadmap and potential impact.

We are looking for a Master Agent Manager to lead day-to-day operations, strategic growth and management of our master agent network. You will drive operational excellence and ensure high-quality service across Mali.

In this role, you’ll:
Manage a roll-out plan for master agents.
Lead the master agent team to grow a sustainable network.
Make sure projects related to master agents are delivered.
Work with the team to ensure master agents have all supplies required.
Build strong relationships with master agents.
Ensure high-quality service across the network.
Oversee the development of master agents and ensure high standards.
Provide feedback to management.
Analyze network performance and seek improvement plans.

Key details

Location: Bamako, with frequent upcountry travel.
Work authorization in Mali required.
Fixed-term position, 6-month contract.
Competitive salary, calculated with a transparent formula.
Generous health insurance for you and your dependents.
Support for working parents: 26 weeks for mothers, 4 weeks for fathers, plus subsidized childcare.
Gym membership and fitness class subsidies.
Airtime reimbursement.
Free food and a beautiful office space.

Requirements

5 years of experience in sales and stakeholder management in a similar role.
Fluent in English; regular interactions with non-French/Bambara speakers.
Fluency in French and Bambara is a strong advantage; another local language is a plus.
In-depth knowledge of our product and agent network.
Strong ethics, integrity and negotiation skills.

You might be a good fit if you

Are excessively detail-oriented and seek excellence.
Adapt easily to process changes.
Are proactive and self-driven.
Are charismatic and enjoy explaining ideas and products.
Own your projects and know when to escalate problems.
Are intellectually curious and creative, embracing failure as a path to innovation.
Are willing to go the distance to get things done.
Prefer over-communication.
Adjust quickly to changing priorities.

Our team

We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone and Cameroon, plus remote team members worldwide.

We are passionate about providing radically affordable financial services to those who need them most.
We foster autonomy: you will own your projects from problem-solving to production monitoring.

We raised Africa’s largest Series A in 2021. Our investors include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa. We are on Y Combinator’s top companies by revenue.

How to apply

Fill out the form below and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend applying to the role that best matches your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.